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Magic Jack Customer Service NOT!
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I think the chat verbatim below says it all. While I could not load the entire Chat, at the end the chat rep tells me it is all my fault. And this was over only ten dollars! Unbelievable! I was left with the impression that money is all they care about! I redacted the Chat reps name because I don't think it is necessary to make my point.
C: Hello, how may I help you?
S: Yesterday I registered my Magic Jack and requested my home number to be transferred. I was informed today that the number was released by Charter and unavailable. I do not see what I need to do to get a new number
C: I see.
C: Let me assist you with that,
C: As I have checked here on our end, we are unable to port your telephone number because Charter has notified us that your telephone number is disconnected or no longer yours, unfortunately.
C: Please allow me to inform you that you need to keep your subscription with your previous phone carrier active until the port in process has been completed (up to 10 days)
S: It has been cancelled and that is why the number cannot be transferred. So now I need to know the steps to get a new number
C: I'm sorry for the delay. I'll be right with you.
C: Thank you for patiently waiting.
C: Alright. We'll add a new phone number to your account.
C: Please log in to your account at my.magicJack.com.
S: I am logged on at this time.
C: Please click on Phone Numbers tab and click Add a Phone Number from there.
S: Now what?
C: Please choose among the options what kind of phone number you would like to assign to your magicJack device.
C: May I know if you are seeing the options, please?
S: I selected US Number Free and now it is asking me to pay 10$
C: Yes, please allow me to inform you, that there will be a $10.00 fee in adding a phone number to your magicJack account.
S: Ok, let me restate the problem. I registered yesterday and requested my phone number. The site indicated the number was available and charged me 20.95$. Next day I am informed it was actually not availble and now you want me to spend $ 10 more dollars. Are you kidding me? I need a new number for this new device without any costs and I want the $20.95 spent yesterday for the transfer fee refunded to my credit card.
S: Currently I have no number
C: I understand that. Please be informed that you were refunded of the cost you were charged for the unsuccessful porting in of your phone number.
S: Ok, thank you. Now why am I asked to pay 10$ for a phone number change when it is not in fact a phone number change at all?
S: I have never had a phone number from Magic Jack
C: I deeply understand you. However, it is our company protocol to charge $10 in adding a new phone number to your magicJack subscription. I would have granted you on this if it's only possible.
S: I am not changing a phone number that I have never had in the first place. Is it also your company protocol to inform me a number was availble when it was not and then to attempt to get more money? You need to get someone on the line that can get me a number without a fee. This is not acceptable.
S: This is not a good first impression for a first time user.
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