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Review 2/2/2010
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The Magic Jack company should not be allowed to do business. Their telephone system does not deliver the service promised. The following is what I have been through with this company:
(1)Purchased Magic Jack: This is a phone service that works off of your high speed Internet connection.
(2)Product does not provide a clear line.
(3)Contacted the live chat support 4 times.
(4)Each time the rep begins at the same point to help after 20 minutes the rep will send you to the next level of help, then the next level until 20 or so has passed of trying to deal with the issue. Then the rep. abandons the call though the chat line is still open. No one is there. I left it open for another 45 minutes and no one was there to work with me.
(5)When I gave it my last try, today, Sept. 4, 2009, I asked for their senior representative. I was connected with Theodore. He asked me to wait while he read the previous chats. He then proceeded to start from the beginning again. I told him that I was not going to start all over again and that he needed to read the previous chats so that he would know what had transpired. He said he had. I asked to speak to his supervisor. He said he was the top supervisor.
(6)I worked with him for 20 minutes, then he was no longer there.
(7)I even had them send me a new unit so that I could replace the old one. This did not help.
(8)I have invested $40 for the unit and 1 year service. Thank goodness I did not op for 5 years of service. I worked with them beyond the 30 day refund policy so that I can not get my money back. Now that I have been sent a new unit, they have the right to bill be again if they don't receive the old unit. I am mailing that today from the Post Office with a received confirmation receipt.
I know that many people have bought into this. NBC News encouraged people to purchase it when they showed the unit on their show. Something needs to be done about the Magic Jack Company. I believe that this is a scam.
AP in the State of Maine
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