Beau M.'s review of US Auto Parts Network, Inc.

US Auto Parts Network, Inc.

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Customer Reviews & Ratings
Complaint Posted 1/22/2011
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Review 1/22/2011
If nothing goes wrong with your order you are okay, if you need customer service you could get screwed more ways than one. Got two of the same part with different orders because of an order that I thought didn't go through. Request to send one back and get RMA for my starter core for the refund on the starter motor I used. Took three calls to customer service to get original invoice emailed to me. Turns out their customer service people don't like leaving trails and the emails say Sender-"NOBODY". So I ship the packages back and of course they don't refund me for the core charge on the starter that I didn't need, Because there's only 1 item in the box they figured I was only returning one starter, and not the $80 starter core charge right? Wait it gets worse, one of the service reps with a foreign accent sold my credit card numbers to somebody in the UK!!! Had to cancel my card and stop charges, and they tried to call and text me and get more info from me. Don't bother trying to save a buck buying parts online, just go to NAPA.
 
 
 
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Additional Business Information
Hours   Phone   (888) 810-9229 Address   17150 South Margay
Carson, CA 90746
Website   http://www.autopartswarehouse.com Email   dgbbb@usautoparts.com
Contact   Customer Service Other  
 
 
 
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