Review
Posted 2/2/2011
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1 Review
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0 Question
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29 Profile Views
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0 Answer
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Trustlinker since 02/02/11
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Review 2/2/2011
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I received my order today and everything was shipped as expected and in a reasonable amount of time. Sarah responded to my emails in a timely manner and answered all my questions. I was pleased with my experience. Read More »
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Complaint
Posted 1/24/2011
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1 Review
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0 Question
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62 Profile Views
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0 Answer
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Trustlinker since 01/24/11
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Review 1/24/2011
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This is an absolutely HORRIBLE company. I ordered 2 dog coats on 12-01-2010 (yeah, dog coats, it's 10 degrees here, don't judge me) and read on the website that they were back ordered and would ship in a week. By 12-13 I still hadn't received the... Read More »
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Complaint
Posted 1/10/2011
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1 Review
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0 Question
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62 Profile Views
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0 Answer
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Trustlinker since 01/10/11
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Review 1/10/2011
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I ordered a Christmas gift that never showed up. I used the customer service form provided on the website and received no response. I used the general info email address and received no response. I called the phone number provided, a landline, and... Read More »
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Complaint
Posted 12/29/2010
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1 Review
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0 Question
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40 Profile Views
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0 Answer
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Trustlinker since 12/29/10
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Review 12/29/2010
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I certainly wish I had checked here first prior to ordering with Five Star Fido!! I order online so often with great success I didn't think I'd be having as rotten of a time with this company! I placed an order and they immediately took the money... Read More »
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Complaint
Posted 12/4/2010
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1 Review
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1 Question
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123 Profile Views
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0 Answer
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Trustlinker since 12/04/10
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Review 12/4/2010
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Five Start Fido
23501 Ridge Route Dr., Ste E
Laguna Hills, CA 92653
1-866-512-2740
Ordered online from this company, they immediately billed my chargecard and put order into a processing status. Since it's been 3 1/2 weeks and no item receiv... Read More »
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Complaint
Posted 9/29/2010
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1 Review
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0 Question
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77 Profile Views
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0 Answer
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Trustlinker since 09/06/10
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Medford, NJ
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Review 9/29/2010
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What a nightmare. I ordered from 3 different on-line merchants (who all sell dog clothes) on the same day. From the other two, I received my order, shipped them back for an exchange and got the replacements before I even heard from FiveStarFido fo... Read More »
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Complaint
Posted 6/3/2010
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1 Review
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0 Question
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58 Profile Views
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0 Answer
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Trustlinker since 06/03/10
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Review 6/3/2010
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Five Star Fido is TERRIBLE!! They tell you on the website when the item will be shipped but they NEVER ship on time & MOST of the time they do not even have the stock available! Instead, they offer substitutions, generally for more expensive items... Read More »
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Complaint
Posted 2/26/2010
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1 Review
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0 Question
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99 Profile Views
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0 Answer
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Trustlinker since 02/26/10
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Erie, CO
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Review 2/26/2010
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I've done shopping on the Internet for years and Five Star Fido has the WORST service I've ever encountered. First of all they don't have all the items on their website. So forget fast shipping. Second, they don't ship items out within the specifi... Read More »
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Complaint
Posted 2/11/2010
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1 Review
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0 Question
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72 Profile Views
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0 Answer
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Trustlinker since 02/11/10
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Houghton, WA
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Review 2/11/2010
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Ordered from this company and the items I received did not work for me, so they issued me a store credit (even though I preferred to have a refund). So I placed a new order in which the website said it would be 2 weeks until delivery. Its now been... Read More »
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Complaint
Posted 1/29/2010
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1 Review
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0 Question
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115 Profile Views
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0 Answer
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Trustlinker since 01/29/10
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Cave Spring, VA
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Review 1/29/2010
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Customer service has never returned my calls, despite messages left. You receive robotic emails unrelated to your situation. Front desk is rude and uncooperative. I will never do business with this company again. Read More »
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Complaint
Posted 1/5/2010
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1 Review
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0 Question
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101 Profile Views
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0 Answer
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Trustlinker since 01/05/10
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Wide Hollow, WA
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Review 1/5/2010
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Extremely disappointed with the lack of customer service from this company. I placed an order with them over 3 weeks ago. The money was immediately deducted from my account. After 2 weeks I still hadn't received any communication on my order. I th... Read More »
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Review
Posted 11/3/2009
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1 Review
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0 Question
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125 Profile Views
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0 Answer
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Trustlinker since 10/31/09
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Warner, OK
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Review 11/3/2009
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I purchased Epiks dog shoes and the Eskimo coat for dogs. I was very pleased with the quality of the merchandise. Read More »
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