Shipsurance Insurance Services

2.9 star rating Rating - based on 15 reviews & complaints
Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by  
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Customer Reviews, Ratings & Complaints
Review Posted 9/20/2011
Review 9/20/2011
I am absolutely blown away by the excellent service and super quick payment from Shipsurance. As a former licensed insurance agent owning my own insurance business, I have dealt with many companies and claims processes over the years. This was by... Read More »
Complaint Posted 5/16/2023
Steer clear of these scammers.
Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the cla... Read More »
Complaint Posted 3/18/2021
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Shipsurance is a SCAM!!!!
Do NOT use Shipsurance or to mail packages if you care about what you are shipping. I used shippingeasy to purchase postage to send my MSI laptop back to ExcaliberPC where I purchased it for some potential repair work. Shipsurance... Read More »
Business's response - by Ariel S.on 3/18/2021
Kim - We are happy to discuss this with you. Please call our office. Read More »
Complaint Posted 1/27/2021
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They work to make sure your claim is denied
I have been using this “insurance” through Shopify for most of my packages in hopes of not actually needing to file a claim. Well that day came and I had higher expectations that my claim would go through seamlessly considering the package I had t... Read More »
Business's response - by Ariel S.on 1/27/2021
Kim - Thank you for the review, but it looks like there is confusion here. If your buyer did not receive their package, we will definitely cover you! You emailed us just yesterday (1/26) to explain that your buyer did not receive the package AFTER... Read More »
Complaint Posted 10/22/2020
Please Stay Away!
On every package we would send, we would purchase insurance from them. This happened maybe for good year. Luckily that year we purchased insurance from them, we really never managed to filed a claim being that all packages were arriving safe. Well... Read More »
Complaint Posted 6/12/2020
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They work to deny your claim
BEWARE. I do not recommend using shipsurance through any online sales platform. They will work at ways to deny your claim instead of way to help you as an online seller. Read More »
Business's response - by Ariel S.on 6/12/2020
Michele S. - Please reach out to our office so we can discuss your specific case. We take pride is our ability to work with eCommerce sellers and understand the unique challenges of selling online. Read More »
Complaint Posted 5/7/2020
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This is the worst package insurance you… This is the worst package insurance you can ever use. They are in no uncertain words scammers, thieves, shameless fraudsters. They require a lot of information that is very difficult to get in e-commerce. A... Read More »
Business's response - by Ariel S.on 5/7/2020
Camila F. - Please reach out to our office as we believe there is some confusion as you have successfully filed and completed many claims with our company. A "Scam" is being dishonest, however, your valid claims are paid. We would be happy to revi... Read More »
Complaint Posted 3/11/2020
Do not use this company. They are not reputable.
Do not use this company. They are not reputable. They declined a claim because the manufacturers name was on the box. The box is too big and packed by the manufacturer to prevent damage. So, it does not make sense to rebox it. The name of the bra... Read More »
Complaint Posted 11/13/2019
Lousy Service
Our customer received a package that was damaged during shipping and the company denied our claim due to us using tape that had our name on it. This was in a plain brown box and conformed to all standards. We have used them on other shipments in t... Read More »
Review Posted 11/17/2012
Fabulous customer service - the best company I have ever dealt with
I can't even go into the problems I've had insuring ebay items with USPS internationally. I don't sell very items internationally, but the one item that went to Italy was damaged. Shipsurance is reliable and great customer service. I will always i... Read More »
Review Posted 4/9/2012
First claim filed in years. Lot of paper work (isn't that the way with everything) but easy explantions. Received full refund within a decent time frame & much better than dealing with USPS or UPS. Cheaper Insurance vosts than USPS. I HIGHLY RECOM... Read More »
Review Posted 9/20/2011
Review 9/20/2011
I’ve been with Shipsurance since the beginning. The price is unbeatable and they provide me with 5 STAR service! I have filed claims over the years and have always had my paperwork processed quickly, having the check usually within a week or so. T... Read More »
Review Posted 9/20/2011
Review 9/20/2011
Our company has been with Shipsurance for several years and they are truly a 5 Star company, at all levels. They are a great value, claims processing is extremely efficient, and customer service is fantastic. If you are not using Shipsurance, you... Read More »
Review Posted 9/20/2011
Review 9/20/2011
I started with this insurance company in January of 2011 and had my first claim in April. Every transaction to date has been easy, fast and painless. The claim was paid less than 2 days after they received the paperwork I submitted. A seller could... Read More »
Review Posted 9/20/2011
Review 9/20/2011
Shipsurance is a wonderful company! As the owner of an online vinyl record store ( I send packages all over the United States and many other countries. I began using Shipsurance about 3 years ago and can honestly say I am 100%... Read More »
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Additional Business Information
Hours   Monday - Friday 7:30 AM - 4:30 PM PST Phone   (866) 852-9956 Address   21900 Burbank Blvd #100
Woodland Hills, CA 91367
Website Email
Contact   Wyatt S. Other  
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