U-PIC Insurance Services

3.4 star rating Rating - based on 22 reviews & complaints
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Customer Reviews, Ratings & Complaints
Complaint Posted 9/20/2022
Very bad
Stay away. Horrible service. I had hundreds of packages insured by this company and as as soon as I filed one claim it was denied on some stupid grounds. Basically your chances to get paid are close to zero. Read More »
Complaint Posted 6/7/2022
good luck with these gangsters!
Constantly moving the goal post to not pay claims, new rules, new hoops to jump through. Want you to "prove your loss" when your item is clearly lost in the mail. Read More »
Complaint Posted 8/18/2021
Do not use for loss
Do not use this insurance company for a loss claim. It is impossible to get paid. You have to have your buyer sign a statement after 21 days for loss. If you pay the buyer early, you will never hear from the buyer and if you wait the 21 days they... Read More »
Complaint Posted 9/9/2020
Fraud company. When you go to file a claim they will ignore you and when you pull teeth to get in touch with them they will make up every bogus excuse under the sun to deny your claim. "sorry looks like the pics your buyer provided is of another i... Read More »
Complaint Posted 4/27/2019
Stay Away
I really wish I did my research on this company before signing up with them. My experience with this company has been a nightmare. Of course now that 1 of our packages got damaged during UPS transit, they do not want to pay for it. Do not get fool... Read More »
Complaint Posted 2/21/2019
Shipping for Amazon
I own a small business and sell thru Amazon. I used this UPIC shipping ins. On every item until now. (It's the only option right now.) Their customer service is Horrible! They Didn't read my issue until 3rd or 4th email. The USPS lost several pack... Read More »
Complaint Posted 7/30/2018
Great Customer Service but...
I can't believe I missed all the negative reviews here! I should have listened. They seemed like the right place to go to for shipping insurance. Our shipping company claimed they settle fast and are reasonable so didn't think about it but offere... Read More »
Review Posted 3/12/2018
Great Customer Service
I had a great experience. Jesse Moller was very professional and went above and beyond to help me. Read More »
Review Posted 10/4/2016
Best customer service I have ever received
Ryan Ricasio was amazing. He walked me through a computer problem - a path that many before have attempted and none finished. He was patient with me - not always easy as I tend to get agitated when technology is frustrating me. He solved my proble... Read More »
Review Posted 6/9/2016
Great service
I just wanted to say that of any company that I deal with online you are definitely one of the best. Quick online chat service and when one needs further help it is done in a timely manner. I do appreciate it! Read More »
Review Posted 12/16/2015
U-Pic Claims
Claims are handled in a timely and professional manner. They are excellent in providing immediate responses to questions or concerns. I am very pleased with their service, and will continue to use them for all my shipping needs. Keep up the good w... Read More »
Review Posted 11/11/2015
Great service
Service Rep, Ryan,was prompt and caught what what most likely a misspelling in an email I provided. I am impressed. I used the live chat service and it was outstanding. Read More »
Review Posted 10/13/2015
Ryan Customer Service
I must commend Ryan in his assistance with issues that arose regarding a product ordered via Amazon. Ryan was prompt in his response, thorough and concise in his guidance through the process. His patience and kindness was endless in how to contact... Read More »
Review Posted 10/13/2015
Filing a Claim with U-Pic
I recently had to file my first claim with U-PIC for an item lost in the mail. Always a stressful situation, dealing with customer and insurance company. U-Pic made it very easy for my buyer to file an online affidavit that she had never received... Read More »
Review Posted 10/6/2015
Lauren Kusar Claim
Just wanted to say what a pleasure it was to work with Ryan and Jeanie during my claim process. They were so understanding and compassionate during this time of great stress for me. Every detail was handled in such a short amount of time! I must... Read More »
Review Posted 4/18/2015
Excellent Service!
It was my first time filing a claim with U-Pic, and I must say it was easier and quicker than I thought it would ever be. The staff was extremely helpful and made things very clear. Outstanding service. Thank you. Read More »
Review Posted 4/16/2015
Great customer service!
Last month I shipped a package through Staples USPS and it had arrived completely broken. I was worried and upset as it was a wedding gift. I was even more nervous as I found out that the extra insurance I purchased was through Staples (contracted... Read More »
Review Posted 3/9/2015
U-Pic is a godsend in my business!
I have been using u-pic for the last few years and I have never had an issue. I have had maybe 3-4 claims and they approved them and got me a refund check quickly. I have such a good relationship with them that I do not have to wait to refund my c... Read More »
Review Posted 3/9/2015
my experience with U-Pic Insurance
I sell vintage merchandise online and I'm so glad to have U-Pic insurance available for my sales. I'm a very careful shipper and have had few losses. Nevertheless, I had two experiences putting in claims for USPS insurance. That was enough! Both w... Read More »
Complaint Posted 12/1/2014
They take your money quickly but very slow to pay claims
Each month, we spend thousands of dollars with U-Pic. Those days are over. It takes weeks to settle a claim. I'm still waiting on a claim that U-Pic does not want to pay. Unfriendly customer service. I feel strong armed by this company. Would neve... Read More »
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Additional Business Information
Hours   Monday - Friday 7am - 5pm PST Phone   (800) 955-4623 Address   3390 Auto Mall Drive
Westlake Village, CA 91362
Website   http://www.u-pic.com/ Email   Matt@u-pic.com
Contact   Matt Morelli Other  
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